Manly's 100% Satisfaction Money-Back Guarantee

We're so confident you'll love our products that we offer a 30-day money-back guarantee.

If, for any reason, you are not completely satisfied with your purchase from ShopManly.com simply return it to us within 30 days of purchase and we will issue a refund to your original method of payment.

Products must be returned within 30 days of purchase in order to issue a refund.  To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  Personal Care products must contain at least 50% of the original contents.  To complete your return or exchange, we require a receipt or proof of purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Gift Cards cannot be refunded or exchanged.

We reserve the right to refuse a return from anyone whom we believe abuses our return policy.

Return Shipping 

For your protection and to ensure prompt delivery, we recommend returns being shipped back to our mailing address below using a traceable shipping method such as UPS, FedEx, or insured Parcel Post. Manly is not responsible for any lost or damaged merchandise.  You are responsible for the cost of return shipping.   

To return your product, please mail your product, with a copy of receipt or proof of purchase, to:

Manly Returns & Exchanges 
2652 W Port Dr.

Kalamazoo, MI 49009 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Please allow up to 10-12 business days for the refund to appear on your credit card account.  Please note shipping fees on these items are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopmanly.com.

Exchanges 
If you would like to make an exchange, please contact us via email at info@shopmanly.com.

If you have a reaction to any of our products, we're happy to help find a better product for you.  Contact us at info@shopmanly.com for help.  

My items arrived damaged. What should I do?
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify Customer Service immediately via email at info@shopmanly.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

I would like to return a gift I received for a refund. Is this possible?
Gifts cannot be returned for a cash refund but we are happy to assist you with an exchange, provided the gift was purchased from ShopManly.com. If you have questions about returning a gift, please contact us via email at info@shopmanly.com.